Frequently Asked Questions

We repair all brands — Dell, HP, Lenovo, ASUS, Acer, Toshiba, Microsoft Surface, and more. We service both Windows PCs and laptops. We do not currently service Apple Mac computers.

Yes. We treat your data with the utmost care throughout every repair. We recommend backing up your data before any repair, and we can help with that too. We never access your personal files unless required for the repair.

In many cases, yes. We use professional forensic imaging tools to recover data from failed, clicking, or corrupted drives. Success depends on the type and extent of damage. We'll assess your drive for free and tell you the recovery probability before charging anything.

We only charge for data recovery if we successfully recover your files. If we cannot recover your data, you pay nothing — not even for the attempt. You'll also get to review a file listing before paying to confirm your important files are there.

Most data recovery jobs are completed within 24–72 hours. Emergency/rush service is available for same-day or next-day priority at an additional fee.

A Managed IT plan is a monthly subscription where we proactively monitor, maintain, and support all your business technology. Think of us as your on-call IT department — available by phone, email, or remote session, without the cost of a full-time hire.

No. All our managed IT plans are month-to-month with no long-term contracts. Cancel anytime with no penalties. We earn your business every month by delivering results.

For remote issues, we typically respond within 1–2 hours during business hours. For onsite visits in the Lexington area, we aim for same-day or next-day service depending on availability and urgency.

Pricing varies by repair type. Virus removal typically starts at $80–$120. Hardware repairs like screen replacement or SSD installation range from $100–$300 depending on parts. We always provide a firm quote after the free diagnosis — no surprises.

We accept cash, all major credit/debit cards, and digital payments. Payment is due when you pick up your repaired device.

Yes. We stand behind our work. Most repairs come with a 30-day labor warranty. Parts warranties vary by manufacturer. We'll let you know the warranty terms when we give you your quote.